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saintfruitbat
Beginner

on ‎19-03-2022 19h35

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Message 1 of 5

Wi Fi Disc

How do I order another WiFi Disc I cant find anywhere to order on the web site.

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Keith_Beddoe
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Distinguished Sage

‎20-03-2022 20h19 - edited ‎20-03-2022 20h20

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Message 3 of 5

Re: Wi Fi Disc

How do I order another WiFi Disc I cant find anywhere to order on the web site.

@saintfruitbat 

Is this for the BT Complete Wi-Fi  (black discs), or the BT Whole Home (white discs)?

The white ones are not compatible with the BT Complete Wi-Fi.

If its the BT Complete Wi-Fi , then

Use the online troubleshooter  https://support.bt.com/fix/broadband/?view=broadbandtroubleshooter 

There should be a process there to request another disc.

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saintfruitbat
Beginner

on ‎21-03-2022 17h37

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Message 4 of 5

Re: Wi Fi Disc

It's the black one. Bedroom drops out all the time but troubleshooting is no good. It even dropped out while doing a test but still BT said it was ok.

All I want is an extra Black one.

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Keith_Beddoe
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on ‎21-03-2022 19h28

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Message 5 of 5

Re: Wi Fi Disc

@saintfruitbat 

Ring BT 0n 0800 800 150 and request an additional disc.

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