adding new discs

[rayhems]

I am trying to add new discs to whole home wifi

Followed instructions to connect to router, wait for blue light, press factory reset, wait for blue light, disconnect

Followed app instructions for new disc, put in new location, app approved location, switched on, briefly blue then went red (and of course disc not found)

What is going wrong, how can I set up new discs

[Keith_Beddoe · Accepted solution]

@rayhems 

Welcome to this user forum for BT Retail phone and broadband customers.

It would be best to give the WHW product helpdesk a call on 0808 100 6116 ( Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) or drop them an email to: btconnectedhome@bt.com and they'll be happy to help.

Also see https://community.bt.com/t5/BT-Devices/Problem-with-Whole-Home-Wi-Fi-Please-read-this-first/td-p/202...

There are other posts on the BT Devices part of the forum, if you do a search.