Adding a new disc to whole home wifi with different network ID

[bhavin7]

Current setup is 2 whole home wifi discs working perfectly. 

I purchased an extra disc  of the same type to extend coverage. 

I have tried connecting via ethernet direct from router. I get a blue light on the mini disc and the whole home wifi app detects it correctly. When i disconnect the router and move it close its not detected by the app. 

I have also tried connecting via ethernet to one of the whole home wifi disc and again connected ok. Once disconnected i get a red light. 

Is there something missing to connect the new additional disc? It has a different whole home network ID. (BTWholeHome-R2C vs BTWholeHome-RWS) 

[Les-Gibson]

If you're trying to mix the different versions of Whole Home discs then it won't work, confusing? see BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help

[bhavin7]

Hi they are the same version. just a different network id as purchased separately. 

[steveL123]

Connect the add-on disc to your hub (router) with the Ethernet cable provided
Switch the new disc on and wait for the LED on the disc to turn solid blue
With a pin or paper clip, press the factory reset button on the rear of the disc for about one second
Wait for the LED to turn purple, flashing blue, then solid blue for at least 15 seconds
Once completed, turn off this disc and follow the app set-up instructions