BT Email app not allowing login on Samsung A42 phone

[picketywitch]

Every time I try to login to my email app I get message "Sorry! Please try again later".  I've uninstalled and re-installed the app twice, cleared caches and browsing data and have rebooted the phone, all to no avail.  Any suggestions?

[imjolly]

can you access your BT mail using a web browser?  Have you tried a 3rd party mail app  bluemail or Gmail?

[picketywitch]

Yes, forgot to say there's no problem accessing email account via web browser or outlook on laptop

[gg30340]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

If you are one of the above try installing the BlueMail email app to see if that works.

[picketywitch]

Migrated to EE broadband ages ago, never had a problem with Email app befgore