BT Email app not allowing login on Samsung A42 phone

[picketywitch]

Every time I try to login to my email app I get message "Sorry! Please try again later".  I've uninstalled and re-installed the app twice, cleared caches and browsing data and have rebooted the phone, all to no avail.  Any suggestions?

[imjolly]

can you access your BT mail using a web browser?  Have you tried a 3rd party mail app  bluemail or Gmail?

[picketywitch]

Yes, forgot to say there's no problem accessing email account via web browser or outlook on laptop

[gg30340]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps.

See link

https://www.bt.com/help/email/bt-email-products

If you are one of the above try installing the BlueMail email app to see if that works.

[picketywitch]

Migrated to EE broadband ages ago, never had a problem with Email app befgore

[picketywitch]

Thanks for all the replies.  Have switched to Blue Mail which works fine but why should I have to?  Nothing has changed in my setup with EE broadband and BT webmail.  My husband has the same setup and slightly earlier model of Samsung Galaxy phone and has no problems.  What is it with BT? 

[gg30340 · Accepted solution]

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@picketywitchwrote:

Thanks for all the replies.  Have switched to Blue Mail which works fine but why should I have to?  Nothing has changed in my setup with EE broadband and BT webmail.  My husband has the same setup and slightly earlier model of Samsung Galaxy phone and has no problems.  What is it with BT? 

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Basically it's because the BTMail email app is not very good, some might even say rubbish.