Email accessibility

[Pigeon1]

Some messages received by husband asking if he’s emailed them today. Now unable to access email account. 

[Katie_B]

Good morning @Pigeon1. 

Thanks for coming back to the community. 

Does your husband still not have access to his email account?

Speak soon, 

Katie

[Pigeon1]

Was able to gain access to emails on iPad. BT message said they’d noted suspicious activity & shut the account. He was then given a number, and had to create a new passwords, after which everything worked fine.

The issue now is on his phone. He can’t access his email account on his phone (iPhone 13).

Can you please help?

[gg30340]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or have you migrate to EE Broadband?

Did he change the password on his iphone to the new password?