Emails slide to oblivion!

[Katrina1]

Sometimes when I press to open an email it slides to the bottom of the screen (iPhone Air) and disappears. It doesn’t go into Bin or Junk. I have to contact the sender to ask for it to be resent. Anyone else have this problem?  

[Kimberlin]

@Katrina1 

Have you tried turning off your iPhone and switching it back on again as sometimes that helps get rid of App glitches.

It could be an issue with your mail synchronisation settings.

You could try deleting the mail App and reinstalling it.

Is your iPhone running the very latest iOS update?

If you do a google search and type in the search box the description of the problem you have, a comprehensive AI solution page pops up. It’s worth reading through it.

[Katrina1]

Thanks. I have tried turning off and back on but it doesn’t help. It happens so randomly - bizarre. I’ll try deleting the App and reinstalling.