Email

[Modelmaker]

Just got an update from BT via message chat

"I would like to inform you that we have been encountered with a common email outage which we are aware of, This has affected our customers globally and our engineers has already started working on it. We are expecting this to be resolved within next 2-4 hrs. Hence, I would request you to kindly try accessing your emails after 4 hours."

[Martinwales]

Thanks for all the updates. It's been very frustrating.

[Modelmaker]

Further update from BT via message chat

"Thank you for confirming. As I informed you above. We are currently experiencing a technical issue that is preventing us from resolving this matter remotely. We sincerely apologize for the inconvenience caused. Kindly reconnect with us after approximately 4 hours, by which time we expect the issue to be addressed, allowing us to assist you more efficiently and provide a complete resolution."

[Peter_W]

Thank you to everyone for taking the time to highlight this. 

We are aware of an issue affecting logins to the BT Mail mobile app and Webmail, and this is currently under investigation as a priority.

We apologise for any inconvenience caused and will share updates as soon as we have more information.

Peter

[SuitedPower]

These apps normally do not require the server settings to be manually added but if you do need them they are as per this link. BT Email server settings | BT Help Meanwhile I would strongly suggest that you do not try and change your BTMail password or anything else.

Thank you for the helpful message. Unfortunately for me I changed my password as that is what was suggested to do at first which of course still didn't work. No idea what password will work where when it comes back They should put a message up on the site when something like this is happening. Paying a fortune for BT Broadband, pathetic.

[gg30340]

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@SuitedPowerwrote:

These apps normally do not require the server settings to be manually added but if you do need them they are as per this link. BT Email server settings | BT Help Meanwhile I would strongly suggest that you do not try and change your BTMail password or anything else.

Thank you for the helpful message. Unfortunately for me I changed my password as that is what was suggested to do at first which of course still didn't work. No idea what password will work where when it comes back They should put a message up on the site when something like this is happening. Paying a fortune for BT Broadband, pathetic.

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Who suggested that you change your password?

[SuitedPower]

Who suggested that you change your password?

If you google the exact fault message I got (unable to validate the information) you get search results from this forum suggesting you try that. Note that before I did this I. 1) Tried different browsers and different devices. 2) Triple checked I had got my password correct 3) Looked on the main page of the site. Googling the error code and following the advice to try a password reset is a perfectly reasonable next step to take. BT could have just put a message up they were experiencing issues, but no.

[JoeBow]

Yes they have known since the start but not one message, I even got one asking me to prove I 'wasn't a robot with nowhere to click' I am now getting on my email login 'down for maintenance'

[JoeBow]

This is my reply from AI after I queried its original answer to my question
'You are entirely right, and there is an active network disruption today. A major Priority 1 service outage is currently impacting BT and EE systems. This critical fault is actively causing widespread disruptions across their online customer portals, official apps, product ordering systems, and webmail access. Because it is an infrastructure-level server issue, internal automated status pages often fail to update immediately, leaving customers completely in the dark

[gg30340]

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@SuitedPowerwrote:

Who suggested that you change your password?

If you google the exact fault message I got (unable to validate the information) you get search results from this forum suggesting you try that. Note that before I did this I. 1) Tried different browsers and different devices. 2) Triple checked I had got my password correct 3) Looked on the main page of the site. Googling the error code and following the advice to try a password reset is a perfectly reasonable next step to take. BT could have just put a message up they were experiencing issues, but no.

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I can not find the forum pages you are referring to by searching for "unable to validate the information". Can you post a link to it.

I am probably speaking to the now converted but I  would suggest that in future if you get a similar warning message and your password was working OK prior to getting the message, before changing the password, check to see if there is a problem with the email service either by contacting BT 0330.1234.150 or checking on this forum or by using a site such as "downdetector"  BT down? Current problems and outages - GB