40/10 fibre profile instead of 55/10

[drbobsevilweb]

Hello,

It seems that my line has been changed from the 55/10 profile to 40/10 profile, it's quite strange as I'm not on a banded profile at all.

[NeilO · Accepted solution]

Hi @drbobsevilweb that looks exactly like a 40/10 profile. I presume you have the fibre 1 package if it should be 55/10?

The moderation team will be happy to help you with this, I'll send you a private message so you can send over your details.

Neil

[imjolly]

Your connection time is only 12 minutes was that manual reset or hub dropping connection?  Has the hub been dropping connection often or have you been restarting hoping to improve speed?

Does MYBT show package as fibre 1?

[drbobsevilweb]

I've left it stable for a few days as I was having drop outs at midnight for a short period and left it hoping it was just a banded profile, I did restart it the once to no avail, I know restarting too many times can cause the DLM to kick in so didn't want to tempt it with that

[StuartH]

Hi @drbobsevilweb 

I can see we've got your message we're a little busy right now but we will be in touch with you in a few days to sort this out for you.

In the meantime leave it connected with no restarts that always helps when we investigate these.

Thanks

Stuart

[TtvR5TW1]

when i first got bt i was paying fibre 2 66mb down/20 up then they lowered me without asking or telling me, they do it to everyone for more money

[licquorice]

Total nonsense