@DanielS @RobbieMac
Tagging you both, as I have an update, and thought it would be good to share the knowledge in anyone visits this page, or as Mods you come across a similar problem.
I had another Qube engineer out on Tuesday who confirmed the problem (the same one who visited me some 2 and a half months ago!) and fortunately this time, reported that there was definitely an issue and it was escalated to Openreach.
Openreach visited today, and checked the Fibre light readings - all ok!
Again fortunately, he stuck around and perservered. I believe he was talking to the 'Adtran team' who specialise in dealing with the Adtran servers/service.
Once here it got escalated again to level 3...
What they found were asome errors on a Link between OLT2 and Spine2, and cleared them.
Since then - I've had my package upload speed (close to 30Mbps) - so fingers crossed it's now sorted.
Apologies if the terminology is wrong - without seeing it written down, and a somewhat dodgy phoneline, it's hard to know for certain the references used, but this might mean something to someone.
In response to you @stevie_b1 yes, the ONT was replaced quite early on, and once again today - which did not help
I know there's no use in lamenting what has happened, but it's a shame it took me to change providers for it to be further investigated. I am also left wondering if I didn't have an Openreach engineer who was willing to spend a bit of extra time talking to a particular help line - whether this would have still gotten resolved? I also wonder if this could have been investigated in the same manner when at BT and it was just sent to the wrong team? Who knows...!
In any case, I hope this will help someone, somewhere and perhaps assist the Mods that helped me, in any issues other customers may have that are the same!
