5Mbps upload speed on 150/30 FTTP Package

[anotheruser88]

I thought I'd provide an update to this.

First of all, thanks to the Mods who I spoke to regarding this issue!

Unfortunately, BT could not find the fault (their systems were always saying there was no problem - I was achieving full speed), therefore BT released me from my contract.

I have since moved across to a different provider (but still on the Openreach Network) where I am experiencing the same thing. And still they see all is 'normal' when running their speed tests. Assuming it's something to do with the Openreach network.

Hopefully, now it's two providers, with the same issue - something can be escalated.... but I'm not counting on it, as this provider does not have a minimum guarantee for upload speeds!

[stevie_b1]

I know you mentioned the ONT, but can I just ask, has anyone swapped it out? Does sound like something pretty physical which could be an open reach issue 

[anotheruser88 · Accepted solution]

@DanielS @RobbieMac

Tagging you both, as I have an update, and thought it would be good to share the knowledge in anyone visits this page, or as Mods you come across a similar problem.

I had another Qube engineer out on Tuesday who confirmed the problem (the same one who visited me some 2 and a half months ago!) and fortunately this time, reported that there was definitely an issue and it was escalated to Openreach.

Openreach visited today, and checked the Fibre light readings - all ok!

Again fortunately, he stuck around and perservered. I believe he was talking to the 'Adtran team' who specialise in dealing with the Adtran servers/service.
Once here it got escalated again to level 3...

What they found were asome errors on a Link between OLT2 and Spine2, and cleared them.

Since then - I've had my package upload speed (close to 30Mbps) - so fingers crossed it's now sorted.

Apologies if the terminology is wrong - without seeing it written down, and a somewhat dodgy phoneline, it's hard to know for certain the references used, but this might mean something to someone.

In response to you @stevie_b1 yes, the ONT was replaced quite early on, and once again today - which did not help

I know there's no use in lamenting what has happened, but it's a shame it took me to change providers for it to be further investigated. I am also left wondering if I didn't have an Openreach engineer who was willing to spend a bit of extra time talking to a particular help line - whether this would have still gotten resolved? I also wonder if this could have been investigated in the same manner when at BT and it was just sent to the wrong team? Who knows...!
In any case, I hope this will help someone, somewhere and perhaps assist the Mods that helped me, in any issues other customers may have that are the same!