Absolute shambles

[Checked2013]

@Canalman You will need to call the FTTP team as they are the team that deals with FTTP.

The only issue I can think of is you are in an area that still has the 300mb limitation and they are still in the process of getting your area upgraded.

[licquorice]

Why post on the forum if you aren't going to listen to advice?

[JamesBand5]

When was the original contract supposed to end?

It does look like they have gotten into a mess on their end regards to renewing into a new contract with higher speed.