Absolutely Horrible Ping

[jamesbp]

I have been experiencing absolutely terrible ping. Particularly on upload. 900ms and into the 1000s sometimes.

This is on BT part fibre. Even connecting to the router by ethernet experienced the same problem.

I then moved into my new house that is about 500m from where I had been experiencing this problem and experienced the same thing.

In the new house I installed my brand new BT Smart Hub 3 on a new BT Fibre 2 contract and experienced the same ultra high ping. This was with only one device, my phone on the network. My phone is also new and so does not have many apps or background processes running.

Two separate nearby locations with two different BT contracts and routers experienced the same ultra high ping. It make competitive gaming completely impossible but also effects the TV menus and anything running on the network.

 

[Leanne_T · Accepted solution]

Morning @jamesbp 

Welcome to the community.

If you're experiencing the same high ping issue in your new home, please give our technical support team a call. They will run through diagnostics to see what is needed to help you get this sorted. 

You can also find some troubleshooting and test your broadband connection on our Broadband and Wi-Fi help page.

Let me know how you get on. 

Leanne.