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Anyone know why i need an engineer visit for an upgrade?

Just changed from fibre 250 to the same package but with halo 3+ but BT have said I need an engineer round to upgrade my fibre.
Anyone know why? As it's the exact same fibre just with the hybrid box and wifi discs now plugged in which I was told to do myself (not exactly hard). and on the app they show as working perfectly. Just seems a bit silly. 

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