A few weeks ago I got an email from BT telling me that full fibre was now available in my area, and would I be interested in signing up. I immediately replied with a definite "Yes" (as my current broadband was not much better than dial up.)
I dealt with a guy on the live chat and he was very helpful in setting up the deal and a date was set for the install. I then received a mail telling me that my install had been passed on to openreach, which I assumed was fair enough.
On the install day a young guy turned up and as it turned out it wasn't actually openreach, but another sub contractor. I showed him where my router was and also where the pole was that he had to connect to. That's when all the problems started.
He seemed to have a problem with the fact that the pole wasn't actually in my garden, but was a couple of gardens down. He then informed me that unless the pole had a "date" on it, he may not be able to climb it. I told him that over the past few weeks, numerous bt engineers had been up that pole and they didn't have a problem. However he managed to get up the pole and got the cable fitted, at the same time he also cut my existing copper cable down.
It then came to fixing the fibre cable to the rear of my house where the existing copper cable had been, but that meant standing on a flat roof for 5 mins, but he couldn't do that either, as he had "never been trained"
He fitted the new plastic tensioning clip to the fibre and I then went up on to the roof and clipped it in to the eye bolt, he took some pictures of "me" doing this so it couldn't come back on him. After fixing the cable to the wall (very badly) he was ready to go into the house and drill the hole through for the cable entry.
Once in the house he informed me that the old bt box was now redundant, but if I went to screwfix I could buy a blanking plate for it ???? I asked him "why not just remove it if it was of no use" his reply was "I am not allowed to do that" So once again, I took it off myself. I also asked him to drill his hole right in the corner close to the box to make it less visible, but he drilled it about 6 inches away from the box, in the middle of nowhere.
Anyway, he then informed me that in just a few minutes, after he had made the connection I would be able to experience full fibre broadband with blistering speeds. After the outside connection was made he came back into the house and noticed that one of the green lights were flashing. He said "Oh, that's not good" and proceeded to call someone. After he hung up the phone he informed me that he had phoned his manager and his manager had marked it down as priority.
That was a week ago, and I still have nothing ! I have no broadband and also no house phone as they made me switch over to the new digital phone system. Anything that uses my network eg cctv, tv, 3d printer etc are now all dead.
After numerous phone calls to bt, I am being told that I need a specialist engineer N11 ? but as I say, that was a week ago. Surely a multi million pound company like bt should be able to get a "specialist engineer" to sort out my problem in less than a week.
