BROADBAND DOWN DUE TO TELEGRAPH POLE DAMAGE

[clivejpg]

A truck knocked a telegraph pole down outside my property on the 14th of December, I'm still waiting for BT / OPEN REACH to repair it. How do I get this resolved, I've had no feedback apart from a contractor visit on the the day the damage was done. I have bt broadband via 4g but this is dropping out regularly.

[Keith_Beddoe]

@clivejpg 

Have you checked the progress on MyBT?

[StuartH]

Hi @clivejpg 

Thanks for posting, sorry you've not had any updates on the fault affecting your service.

I can have this investigated for you to chase update. I've sent you a private message asking for more information to help us investigate this for you.

Thanks

Stuart

[pippincp]

Which exchange are you connected to? FTTP or FTTC?

[Starwire]

There’s a National Shortage of Telephone Poles caused by the Cold Pandemic and the wait times to get some installed/replaced is 2 to 3 months.

[pippincp]

There are only 2 faults(on Openreach network status page)  pending from around the 14th (anything after 3.00pm would be the 15th).

One FTTP in Bodmin area with an ERA of 6/1/22 and one FTTC in Daubhill with ERA of 7/1/22