We just got an FTTP network installed through the government voucher scheme and have received a letter from BT saying that it is now available to order.
The problem is that when we check our upgrade offers, all we're offered is FTTC.
When I go to the Ultrafast Fibre section, say I am new to BT and enter our postcode, I get 2 different addresses for this house -- Our house number and our house number but prefixed with "Plot".
The entry which does not contain "Plot" is eligible for up to 900mbps fibre, and the one which does is not.
Our account is registered with the "Plot" prefix and so I assume this is why we are not shown full fibre in the offers section.
What should I do about this situation? I mentioned it to live support and they said to call the "Best Value" department.
The BT Wholesale broadband checker says we can't get FTTP when we use our house phone number, but says we can when we enter the address instead.
Any help is appreciated.
