BT Fullfiber not working as of this morning

[AntRWells]

Hi,

As of this morning my connection is no longer working. On my FF mini-box the "LOS" red light is constantly showing, and my connection does not work, either via ethernet or wi-fi.

Upon checking the line from outside to the minibox, it looks as though it might have been tugged/pulled without me realizing. 

I've tried to report the problem, at first it says "Problem failed" - then I get a strange error on the site saying "We can't help."

So my question is, can anyone from BT here help me book a visit to fix the problem? I've tried everything I can think of, so I'm sure the connection between the minibox and the ff line has broke somehow.

Thanks.

[Keith_Beddoe]

Unfortunately non of the moderators have account access any more, so you will have to ring up and report the fault.

[AntRWells]

Ok thanks.

Is there no way to report the fault online? (Contact us etc?)

[rbz5416 · Accepted solution]

https://www.bt.com/help/report-and-track-your-bt-problem

https://www.bt.com/help/contact-bt/technical-support/full-fibre

[AntRWells]

Tried that, here's what happens.

1. I click on report a fault.

2. I select 'Can't get online at all'

3. Says 'checking, will take one minute'

4. It then says 'We'll need to send an engineer to your home to fix this.'

5. I click on 'Continue to book slot.'

6. Then I get the error '

Sorry, we ran into trouble checking your service'

And I can't do anything further?

[imjolly]

@AntRWells 

if you cannot get openreach engineer with links posted then you are going to have to phone CS 03301234150

[AntRWells]

Yes I was able to book an appointment through contact us.

Thanks for the help everyone.