Hello 👋🏿
it’s normal for a copper line which includes ADSL (full copper), FTTC (Fibre to the Cabinet) & G.Fast (same as FTTC but with a light booster), for the service to have synced drops, this isn’t normally a concern unless it’s dropped more then 5 times with a 7 day period, this is normal a cabinet issue or caused by high resistance within the copper cable, this line would require a whole new line to fix issue.
Sometimes internal wiring, master socket, ADSL cable, micro filter, noisy line, D-Slam etc also can effect your Broadband speeds.
It’s normally not the router itself, as long as the router is on with a blue light then it’s safe to say it’s working and this wouldn’t suggest the router is faulty.
A synced drop is a total connect drop to the router where the system cannot communicate with the router.
a connect drop this isn’t a synced drop is normal the device itself or how your WiFi channels are set up and not because of a fault.
also the router location is important, next to glass, metal, carpet, brick walls, etc will also effect and cause your WiFi to drop.
also traffic from other routers on same channels can cause WiFi problems.
In most cases this can be fixed by changing your set up if no issues are detected on the network itself.
hope this helps 😊
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