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djvoas
Aspiring Contributor
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Message 1 of 21

BT Hub 6A - Dropped link, slow download, crackly phone line

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Hi, have been experiencing poor service, that seems to start during heavy wind/rain. Dial tone on phone line has crackly noise. Broadband service drops out repeatedly and download speed significantly reduced. Looks like BT have increased the noise margin to 18db to stabilise the service, certainly not dropping the connection as much. The phone line is around 1 mile from cabinet, overhead through trees. The crackle on the phone line, stops roughly 24 hours after rain/wind. I am now left with the following config on the broadband service: 

Firmware updated:

19-May-2022

Board version:

1.0

Gui version:

1.126.0

DSL uptime:

1 Days, 18 Hours 26 Minutes 58 Seconds

Data rate:

1.29 Mbps / 11.40 Mbps

Maximum data rate:

2287 / 23680

Noise margin:

10.3 dB / 18.7 dB

Line attenuation:

86.2 dB

Signal attenuation:

59.7 dB / 28.5 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

So, what to do?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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if you have noise on your phone line then report phone fault to 151 or 0800800151



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djvoas
Aspiring Contributor
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Message 3 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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I have done that, as I say the noise is intermittent. I guess the answer to my problem is to get bt to force openreach to repair and/or replace my line....

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imjolly
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Message 4 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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if you reported phone fault did you get openreach visit?  if so what did openreach engineer do to fix problem?



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djvoas
Aspiring Contributor
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Message 5 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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Engineer booked at least twice, no show so far - getting rather annoyed......

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NeilO
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Moderator
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Message 6 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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@djvoas I'm really sorry the engineers haven't shown up, that's not acceptable. I've sent you a private message so you can get send over your details to the moderation team and we'll be happy to help.

Thanks

Neil

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djvoas
Aspiring Contributor
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Message 7 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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@NeilO I have replied as requested. Is it possible to request a new copper line into a new master socket at my property?

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licquorice
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Message 8 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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Yes, if you order and pay for a second line.

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NeilO
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Moderator
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Message 9 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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Thanks @djvoas, no I'm sorry that's not something we can request. Openreach decides what's required in order to repair the fault.

Thanks

Neil 

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djvoas
Aspiring Contributor
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Message 10 of 21

Re: BT Hub 6A - Dropped link, slow download, crackly phone line

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tvm - any idea on cost?

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