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PB54
Expert
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Message 11 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

Hi @DavidM - it's reported as a phone line issue.

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DavidM
Moderator
Moderator
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Message 12 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

Thanks for getting back @PB54.

Have you raised a complaint about this? Is anyone dealing with this for you? Has anyone been in touch?

Cheers

David

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PB54
Expert
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Message 13 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

@DavidM Oh yes. I've complained. Again.

Only did this on Sunday but it's been acknowledged. Last time was resolved pretty quick. I'll see what happens....

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DavidM
Moderator
Moderator
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Message 14 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

Thanks @PB54. Keep me in the loop and let me know how things go.

Cheers

David

PB54
Expert
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Message 15 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

@DavidM  Just checked the MyBT app - it states i have 1 fault logged. I then go into the fault and it says no faults logged.

When into MyBT on PC and shows No faults logged.....

If you complain does it get moved ??

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DavidM
Moderator
Moderator
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Message 16 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

I think we'll need to take a closer look at this then @PB54. I've dropped you a private message so you can get in touch.

Cheers

David

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PB54
Expert
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Message 17 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

Thanks @DavidM -recieved and replied.

Regards

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PB54
Expert
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Message 18 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

So just had a text from BT asking me to call. 

Spoke to someone who reported no fault recorded on my account and no engineer booked.

Says the line test they did yesterday was "inconclusive", hence the text today. Ran the test today and no fault found. Line is clear as a bell again. Noise margin still over 12 and speeds still down. Will let the hub do it's thing and hopefull will speed up over the next few days.

Not sure whats going on but hopefuly now sorted.... (again)

Bit confussed why they ran a test yesterday but which showed a fault but no fault logged....

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CJT80
Recognised Expert
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Message 19 of 20

Re: BT Line Noisy and Broadband Speeds Down Again

@PB54 

The moderator team may still be in touch as you have logged it with them.

They can take a few days to contact you, especially during the current circumstances.

 

Kind Regards
CJT80
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pippincp
Distinguished Sage
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Message 20 of 20

Re: BT Line Noisy and Broadband Speeds Down Again


@PB54wrote:

@pippincp Yes i do say. Its right there in the original post. Did you not read it?


Yes but I don't use rose coloured glasses and know several Openreach engineers.

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