I continued opening up the complaint that they closed until their special complaints team got involved....Once that was done i was allocated to a team member, and it all became much smoother...BT even paid out the compensation in advance, as it was down to Openreach, who seem unaccountable to anyone...ie, they just dont care when things go wrong. Try getting in touch with Openreach....Its impossible if you have an issue.
BT then got their money back via an internal transfer from Openreach....After all they are the same company!!!...When it suits them.
