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roco1970
Contributor
546 Views
Message 1 of 4

Bridge tap

HI 

i noticed on the wholesale line checker i have a bridge tap on my line can i ask for this be removed. I have read that it can be bad for VDSL connections and cause interference on the line. 

 

Thanks  

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3 REPLIES 3
pippincp
Distinguished Sage
529 Views
Message 2 of 4

Re: Bridge tap

A bridge tap can only be removed by an engineer and even then can be a problem to find. Quite often changing your line to a different pair will solve the problem. Disconnecting any unused extentions in your home may resolve it.

If the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault).

Personally, I would disconnect all extentions from the master socket, order the service and if there was a problem report a fault. There are ways we can detect the problem here and advise you what to do.

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roco1970
Contributor
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Message 3 of 4

Re: Bridge tap

Thanks for the reply, 

I have Fibre at the moment and only have a master socket in my house but seem to have noise on the line. 

Normally a few times a year OR are out to fix the line despite the fact fibre has been on pole outside for 4 years. 

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pippincp
Distinguished Sage
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Message 4 of 4

Re: Bridge tap

What do you mean by "seem to have noise on the line", you either have or you haven't and the easiest way to check is with a corded phone. 17070 option 2, the line should be totally silent between announcements. No if's or maybes, it's either silent or not.

If there is any noise then report a noisy line fault, not a broadband one.

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