Broadband Speed

[ncartwr]

So I have been having issues with my broadband speed multiple times the BT app reports that my speed doesn't meet their stay fast guarantee. I'm paying for 900mb and simply not getting anywhere that speed. Tonight I have run a speed check after loging onto my BT account via my PC on an ethernet connection and had the error message ' your hub is on line there is a problem on the network'.  The contact us link helpfully takes you to their what do you want help with Web page. The chat bot takes you round in circles can anybody advise as to a shortcut to success to resolve this.

[gg30340]

Try running a speed test using the Internet Speed Test | Fast.com speed tester.

[ncartwr]

[gg30340]

Call BT 0330.1234.150 and report a fault. They should run tests and take the appropriate action. 

[ncartwr]

I willl give that a try I'm not holding out much hope though all I want is what I'm paying for and to be able to work effectively from home. As you would expect I've just run a speed test from the BT app and apparently everything is fine absolute nonsense 

[licquorice]

I'm sure you can work perfectly effectively from home with that speed.

[ncartwr]

Really!!  It's useful to know a speed od 330mb is fine for working from home, it isn't!! 

That's not particularly helpful when there are multiple other devices connected and it takes minutes to print drawings from AutoCAD especially when I'm paying for 900mb 

[Kimberlin]

@ncartwr  I don’t disbelieve you regarding your stated requirement for 900mbps, but my Wife works from home in a very busy Local Government environment and we manage without any issues on 500mbps with 30 devices connected via WiFi at any time.

We don’t however use an ISP router preferring to use a decent 3rd party alternative. I hope you’re not paying an insane amount of money every month. As has been pointed out, reach out to BT if you’re not happy with the speeds you’re currently getting.

[ncartwr]

Thank you, not really much help when I'm supposed to be guaranteed 900mbs and at best getting 380mb and NO it isn't sufficient for my needs for working from home. 

[Kimberlin]

How long have you had the contract for 900mb?

Have you tried rebooting the hub to see if that clears the cache? Apologies in advance if you’ve already tried that.

As I say, I don’t disbelieve your requirement for 900mb, but for probably a lot of domestic broadband customers, it would be complete overkill. Then again, I don’t understand the complexity of your requirements. Have you recently moved to BT from elsewhere? Did you have this issue before working from home?