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Message 1 of 3

Broadband activation

Why it takes 2weeks for broadband activation don’t need am bt engineer to come to my house and it’s self installation 

bit confused about it 

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Message 2 of 3

Re: Broadband activation

Because there is more to providing broadband than just plugging in a router at your house.

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Message 3 of 3

Re: Broadband activation

Also depending on the situation, if there is already a working circuit, time is required to allow the existing ISP to contact their customer with the sorry to see you leave communication incase it’s a slamming attempt or mistake, and if it’s a new provider ( new line ) then a delay is built in incase the customer decides to cancel during the cooling off period