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Barrows
Beginner

on ‎21-01-2022 15h00

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Message 1 of 2

Broadband connection

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My copper cables supplying my broadband connection are 2.5KM from the cabinet. As a consequence my broadband speed is around 7mb.  There is a closer cabinet but BT won't connect me to it, how can I persuade them to connect  closer cabinet?

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licquorice
Distinguished Sage
Distinguished Sage

on ‎21-01-2022 15h08

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Message 2 of 2

Re: Broadband connection

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You can't.

The underground cable network is fixed and can't simply be moved.

The only way that you can be moved to a closer cabinet is if the nearer cabinet has been specifically provided as an infill cabinet to improve service to a number of customers. In that scenario, all customers of all ISPs are moved en masse.

 

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