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Message 1 of 14

Broadband died in Xmas Eve

How can a BT broadband connection die on Xmas Eve after 6pm and the diagnosis requires an engineer to fix a problem outside the property - but that can’t happen until Jan 2nd 2024 !!!!’

what is supposed to happen in the meantime ?

 

this is the 3rd instance of this in the last few weeks/months 

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Message 2 of 14

Re: Broadband died in Xmas Eve

What kind of Broadband, ADSL, FTTC or FTTP?

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Message 3 of 14

Re: Broadband died in Xmas Eve

What did the previous engineers diagnose was the problem previous? Was it same problem all the time or different?

What have you tried to fix the problem - tried using test socket with filter?  What colour is hub light?

If you do not have digital voice and have house phone dial 17070 option2 should be silent



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Message 4 of 14

Re: Broadband died in Xmas Eve

I think it is ADSL 

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Message 5 of 14

Re: Broadband died in Xmas Eve

Each time was a different issue. 1st time another engineer nudged our cables at the nearby green distribution box while fixing something else - 2nd time was in a man hole on the street - maybe water damage - who knows. 

i don’t use a BT hub but rather an apple router - fault service from BT says fault lies outside of our property - phone works fine 

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Message 6 of 14

Re: Broadband died in Xmas Eve

If your phone works fine, then its not going to be a line fault. What speed did you get when the broadband was working?

You also need to try the home hub, just in case its a fault with your router. You are more likely to be on FTTC with an Openreach modem, if you are using your own router.

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Message 7 of 14

Re: Broadband died in Xmas Eve

This is very inconvenient I must admit. Not sure if the broadband connection and cables  are fully aware that it is the eve of make believe.

Hopefully you could get by with maybe hotspot. BT hybrid is a worthwhile investment for these unforeseen circumstances.

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Message 8 of 14

Re: Broadband died in Xmas Eve

It could be fttc - but that last two faults were elsewhere even though the phone still worked ! Need two cables connected for broadband and only one for a phone line - speed was : paid for 78mBits  actual received ~40mBits 

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Message 9 of 14

Re: Broadband died in Xmas Eve

It is FTTC, do you have a separate Openreach modem which is plugged into your phone socket, as I was not aware that Apple did a VDSL modem/router combination?

 

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Message 10 of 14

Re: Broadband died in Xmas Eve

@Ebabdude 

You have it the wrong way round. Your broadband will work with 1 wire connected but slow but your phoneline need both wires connected to work.  If your phone is working then both wires 2&5 are connected



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