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dougmain
Beginner

on ‎12-02-2022 17h54

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Message 1 of 2

Broadband dropping recently

Hi

Since the switch over to digital phone has anyone else noticed that their broadband keeps dropping out?

For the last 2 yrs mines has maybe dropped out once or twice since Jan 25th when we were switched to digital calls its dropped out on average 3 or 4 times a day for a minute or so....frustrating as im working from home

 

thnaks

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-02-2022 10h34

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Message 2 of 2

Re: Broadband dropping recently

switching to DV should have no affect on your broadband connection

please can you post the stats from your router enter 192.168.1.254 in your browser and then advanced settings then technical log information . post results

enter your address (phone number will not work with DV) and post results  remember to delete address   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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