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JamieMn
Beginner

on ‎27-12-2023 13h32

539 Views
Message 1 of 3

Broadband keeps dropping

Recently our broadband has kept dropping, we have the Smart Hub 2 and have no issues with the hub or wifi connection up until a month ago.

We have had an engineer come out and addressed the situation but the problem is still not fixed, the engineer mentioned that the connection could still drop out as BT may be running tests.  The connection  is dropping pretty much constantly so I am ruling out BT carry out test on our line.

Any help will be appreciated.

Thank you

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imjolly
Distinguished Sage
Distinguished Sage

on ‎27-12-2023 14h02

524 Views
Message 2 of 3

Re: Broadband keeps dropping

provided you don't have digital voice can you use home phone to dial 17070 option 2  should be totally silent and best with corded phone

when connection drops does hib light change colour? to what?



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JamieMn
Beginner

on ‎27-12-2023 14h53

501 Views
Message 3 of 3

Re: Broadband keeps dropping

We have digital voice, the hub changes to orange

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