Welcome to the Community, @sinipv.
I've just edited the title of your thread, as we recommend not sharing any account specific details in public view.
As @imjolly has mentioned too, we don't have account access via these forums, but if you contact our team on the number above they can help you get this checked out.
Alternatively, you can also try our Fault Checker here, where we'll guide you through some troubleshooting steps, test your line, and if needs be help you arrange an engineer appointment or call back from our team.
Peter
