Broadband speed down to 14mbps

[keithp]

Any ideas why my speed is now only 14 - 15 MBPS in Yorkshire?

[iniltous]

It’s not very likely that Yorkshire in general has an issue , much more likely that your individual service has a problem, not a common problem affecting many…..you can test your individual service yourself by logging on to your BT account, if a fault detected often a fault is raised automatically, or call and report a fault yourself.

[keithp]

Ok - not sure how to deal with this, so any help appreciated. Normally I get 75 MBPS, but if you leave the PC to go into sleep and then resume, that is where the speed drops to around 14MBPS. The PC is a desktop, not  a laptop, so I have not fiddled with any power settings, or any other settings related to the internet. The connection is via wi fi, the only issue we had a few months ago related to a new laptop, where the desktop did not connect straight away, you had to select connect. Not sure if that has any bearing?

Anything we can do or shall we just disable sleep mode?

[licquorice]

What speed does the hub show? 

[Kimberlin]

@keithp  Something else to consider, are WiFi drivers on your PC. WiFi drivers can be updated fairly often, Intel for instance do so frequently. If your WiFi drivers are from Intel, there is an update tool available from Intel that will prompt you to update any drivers available. I use it frequently on both my laptop and desktop PC.

Which WiFi band are you attempting to connect to? 5ghz or 2.4ghz band?

A reboot of the hub will clear the onboard cache potentially increasing speed over WiFi.

[keithp]

No idea how to show that. I used the BT speed Checker.

[keithp]

I have no idea - how do I find out which band? I have checked and drivers are up to date. To do the reboot - do I just switch it off and on?

[imjolly]

Go to hub manager enter 192.168.1.254 into address bar and you see WiFi for bands and also go to advanced settings and you should see hub conection stats

[keithp]

Ok thanks. I have done that now. It is 5ghz and says broadband  status connected.  I reset the hub and the firmware is up to date.

However although the speed starts at 74 after a while say 30ins or so it drops to under 10. The speed checker on the app shows speeds of 74.

Has anyone any ideas please?

[licquorice]

You haven't answered the important question regarding the speed shown at the hub, which will show if the problem is within your network or external.

However, if the speed is fluctuating it won't be a line problem.

No ISP guarantees WiFi speed, it is impossible to do so as there are countless variables involved.