Broadband upgrade

[Tomg35]

Received an email in Monday, from Openreach saying that I can now get full fibre to my house.

BT are saying that this isn't the case - why are BT  disagreeing with openreach?

[iniltous]

There can sometimes be a delay , not just with BT , but any ISP that consumes Openreach products between Openreach being ready for service but the individual ISP not having ‘cable links’ ready connecting Openreach equipment to the individual ISP equipment, so they can’t yet offer services over the newly provided Openreach network, if OR advises you , they clearly don’t know who it is you may be considering using for service.

Put your address in here , 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

If it shows WBC FTTP as available, then OR are ready even if BT are not yet ready , if no WBC FTTP is shown then  OR have misinformed you , or they haven’t yet updated the availability presented to BT and other ISP’s using BTw , in which case periodically check and then contact BT when it is showing, it may be that you know before OR have advised the ISP .

Ignore any FTTPod entries as that’s a completely different product.

[Kimberlin]

@Tomg35  Who did you actually speak to within the BT group who told you that full fibre isn’t available at your property?

Check these two links:

https://www.openreach.com/fibre-checker

https://www.bt.com/broadband/deals?ffsc=true

If you can get full fibre, using either of those postcode based checks might give a definitive answer.

[Tomg35]

 

[Tomg35]

 

[Tomg35]

Thanks for the replies - screenshot results attached 

I'd rung BT support 

[WSH]

When it became available here Openreach (OR) emailed me, as I had an expression of interest registered.  However, it was another 7 - 10 days before it appeared on BT’s order site.

I would agree with iniltous.  I was also investigating Sky at the time, and it took another 6 weeks for them to acknowledge it as available.  The regulars on the Sky forum tell me that is about normal for Sky.

So obviously it varies and OR saying it’s available is just the first step.

[iniltous]

The BTw address checker shows no FTTP available, even though Openreach have advised you that it is , so as already mentioned, either the BTw checker is slightly behind and when it’s updated you will be able to order FTTP  (while it’s in this  current state you cannot ) or Openreach have mistakenly told you FTTP is available when it isn’t …..

BT have no ‘inside information’ on this , an Openreach error or FTTP availability hasn’t yet been updated to show on the BTw checker , all you can really do is periodically check 

[Tomg35]

Thanks - so I should rely on the BT site (or another provider)?

[iniltous]

Personally I’d just check the BTw site over the next few days , when WBC FTTP shows up as available, then you should be able to order with BT/EE , either online or calling , the reason why at the moment BT are saying No is because the BTw checker shows  no availability (yet) you need to wait until it is updated  ,you may as well go straight to the core data yourself rather than the individual ISP that are in effect using the same data set .