Broadband will not connect

[licquorice]

Indeed.

A crystal ball would be handy

[Les-Gibson]

It may help if you post a photo of the equipment you were sent and if you could confirm FTTC or FTTP, the latter makes all the difference

[imjolly]

you should have a confirmation email from BT showing the package you have purchased and with an installation date or/and an activation date

[Wava]

How do i know what my home number is? I've tried calling my mobile but it doesn't recognise it, neither does it 19000 which apparently calls back your number 

[rbz5416]

Dial 17070.

[imjolly]

where is your phone connected?  if you have DV then needs to be in socket on back of Hub but without internet connection it will not work

[Wava]

I would but the photo is "too big". How do I tell whether it's FTTP or not

[rbz5416]

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@Wavawrote:

How do I tell whether it's FTTP or not

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By posting details of the order that you've been repeatedly asked for but seem determined to keep secret...

[Wava · Accepted solution]

I would tell you if I knew.

All I know is I have a SH20A router, two cables, a box to plug it in and that it's not working .. that is it. That is all I know

[licquorice]

You placed an order, what did you order? You would have had a confirmation email of the order, what does it say?

It's like pulling teeth