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Message 21 of 31

Re: Broadband will not connect

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Indeed.

A crystal ball would be handy

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Message 22 of 31

Re: Broadband will not connect

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It may help if you post a photo of the equipment you were sent and if you could confirm FTTC or FTTP, the latter makes all the difference

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Message 23 of 31

Re: Broadband will not connect

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you should have a confirmation email from BT showing the package you have purchased and with an installation date or/and an activation date



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Message 24 of 31

Re: Broadband will not connect

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How do i know what my home number is? I've tried calling my mobile but it doesn't recognise it, neither does it 19000 which apparently calls back your number 

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Message 25 of 31

Re: Broadband will not connect

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Dial 17070.

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Message 26 of 31

Re: Broadband will not connect

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where is your phone connected?  if you have DV then needs to be in socket on back of Hub but without internet connection it will not work



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Message 27 of 31

Re: Broadband will not connect

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I would but the photo is "too big". How do I tell whether it's FTTP or not

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Message 28 of 31

Re: Broadband will not connect

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@Wavawrote:

How do I tell whether it's FTTP or not


By posting details of the order that you've been repeatedly asked for but seem determined to keep secret...

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Message 29 of 31

Re: Broadband will not connect

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I would tell you if I knew.

 

All I know is I have a SH20A router, two cables, a box to plug it in and that it's not working .. that is it. That is all I know

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Message 30 of 31

Re: Broadband will not connect

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You placed an order, what did you order? You would have had a confirmation email of the order, what does it say?

It's like pulling teeth