Bronze address problem

[mlpstudios]

Hi everyone,

I'm looking to switch providers to Zen but they tell me my address shows up as a bronze address.

If I do a check on the Openreach fibre availability checker both my address and my phone number cause an error and I can't see any products - even though clearly I have a working phoneline and internet.

I've tried calling the BT business call centre (it's a business account) but they assure me the phone number and address are linked, perhaps they're just looking at the invoice rather than something else - who knows.

How do I resolve this address issue? It's been plauging us for a few years and I need to get it sorted.

Thanks!
James

[Keith_Beddoe · Accepted solution]

@mlpstudios 

Please post on the BT Business Forum.

https://business.forums.bt.com/

This is the BT Residential Forum.

Thanks

[mlpstudios]

Thank you Keith!