Cable issues

[GoulsbraIan]

Hi. I have had to have a new cable fitted externally as decided by Openreach to fix a Broadband  connection issue but the  new cable which was fitted when I was away sits above ground in my front  garden( the old cable was under) . No one at BT nor Openreach seem able to  arrange for this to be rectified. Any one any ideas on how I can get this sorted?

[NeilO]

Hi @GoulsbraIan are you a BT broadband customer?

Neil

[36ULW]

So they’ve just laid the cable over the top of the garden, driveway, etc?

I’m just hoping that was/is a temporary fix to get you back in service until they do a dig to repair a blockage or install duct. 

[GoulsbraIan]

Hi .. yes I am

[GoulsbraIan]

Hi  ..  as far as they are concerned the issue is closed.