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Message 1 of 5

Cable issues

Hi. I have had to have a new cable fitted externally as decided by Openreach to fix a Broadband  connection issue but the  new cable which was fitted when I was away sits above ground in my front  garden( the old cable was under) . No one at BT nor Openreach seem able to  arrange for this to be rectified. Any one any ideas on how I can get this sorted?

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4 REPLIES 4
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Message 2 of 5

Re: Cable issues

Hi @GoulsbraIan are you a BT broadband customer?

Neil

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Message 3 of 5

Re: Cable issues

So they’ve just laid the cable over the top of the garden, driveway, etc?

I’m just hoping that was/is a temporary fix to get you back in service until they do a dig to repair a blockage or install duct. 

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Message 4 of 5

Re: Cable issues

Hi .. yes I am

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Message 5 of 5

Re: Cable issues

Hi  ..  as far as they are concerned the issue is closed.

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