Can I check if I am capped?

[mick1966]

Hi all,

Had BT for a few years now - always had solid 40MB sync.

Upgraded to Halo 3 + and had some issues, which finally turned out to be a router problem - but while the BT engineer was here he said he thought the line has been capped at 40MB hence the speed never changing.

The package I am on should be uncapped, but it made me wonder if what he said was true as the speed has always been a perfect 40MB - no more and no less, so if it was capped from a previous package, I wonder if it was ever removed?

Is there any way I can check without raising another ticket? (contract says speed is uncapped)

Thanks in advance,

Mick

[licquorice]

If you post a screenshot of your hub stats and the result from the checker https://www.broadbandchecker.btwholesale.com/#/ADSL we can probably tell.

[mick1966]

Thanks very much for looking...

Looking up by telephone number says I am not on a BT line (have been for years)

but by address shows the following...

Router stats..

[licquorice]

Can you post the full stats please Advanced Settings > Technical Log > Information

[mick1966]

Thanks again!

[pippincp]

ck for noise on your line, 17070 option 2, should be silent, best with corded phone. You may get a dull hum with wireless.

[imjolly]

can you check MYBT and see what package you are supposed to be on

[mick1966]

no noise at all - Engineer two days ago also ran checks and it was silent and his tester showed 40MB as well - it was then he made the remark he thought it was capped.

[licquorice]

Yes, you are capped at 40M, it could either be by DLM due to line problems or your line has been mis-provisioned.

If you have been getting disconnections or noise as @pippincp  says, it will be DLM capping your line to improve stability.

[imjolly]

do you have digital voice as that would explain why dslchecker does not work with phone number?