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Message 1 of 20

Can I check if I am capped?

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Hi all,

Had BT for a few years now - always had solid 40MB sync.

Upgraded to Halo 3 + and had some issues, which finally turned out to be a router problem - but while the BT engineer was here he said he thought the line has been capped at 40MB hence the speed never changing.

The package I am on should be uncapped, but it made me wonder if what he said was true as the speed has always been a perfect 40MB - no more and no less, so if it was capped from a previous package, I wonder if it was ever removed?

Is there any way I can check without raising another ticket? (contract says speed is uncapped)

Thanks in advance,

Mick

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Message 2 of 20

Re: Can I check if I am capped?

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If you post a screenshot of your hub stats and the result from the checker https://www.broadbandchecker.btwholesale.com/#/ADSL we can probably tell.

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Message 3 of 20

Re: Can I check if I am capped?

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Thanks very much for looking...

Looking up by telephone number says I am not on a BT line (have been for years)

mick1966_1-1644838996449.png

but by address shows the following...

mick1966_0-1644838874167.png

Router stats..

mick1966_2-1644839079180.png

 

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Message 4 of 20

Re: Can I check if I am capped?

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Can you post the full stats please Advanced Settings > Technical Log > Information

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Message 5 of 20

Re: Can I check if I am capped?

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Thanks again!

 

mick1966_0-1644840172576.png

 

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Message 6 of 20

Re: Can I check if I am capped?

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ck for noise on your line, 17070 option 2, should be silent, best with corded phone. You may get a dull hum with wireless.

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Message 7 of 20

Re: Can I check if I am capped?

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can you check MYBT and see what package you are supposed to be on



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Message 8 of 20

Re: Can I check if I am capped?

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no noise at all - Engineer two days ago also ran checks and it was silent and his tester showed 40MB as well - it was then he made the remark he thought it was capped.

 

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Message 9 of 20

Re: Can I check if I am capped?

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Yes, you are capped at 40M, it could either be by DLM due to line problems or your line has been mis-provisioned.

If you have been getting disconnections or noise as @pippincp  says, it will be DLM capping your line to improve stability.

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Message 10 of 20

Re: Can I check if I am capped?

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do you have digital voice as that would explain why dslchecker does not work with phone number?



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