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Message 1 of 11

Can I get FFTP or Not?

Screenshot at Oct 24 16-28-53.png

So BT's own website shows that my apartment can get FFTP speeds after typing Postcode & selecting my address, and other providers have offered me these speeds too. However, trying to process the order with BT, it says that's not available to me when I reach Checkout.
 Chatting to support online they tell me it's not available to me. So what's going on?

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10 REPLIES 10
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Message 2 of 11

Re: Can I get FFTP or Not?

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Message 3 of 11

Re: Can I get FFTP or Not?

"There is no data available for this number"

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Message 4 of 11

Re: Can I get FFTP or Not?

Use your address if the number option is not working.

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Message 5 of 11

Re: Can I get FFTP or Not?

It says it's available for my address, however, it says it's a  "Single Dwelling Unit Residential OH Feed with no anticipated issues" - only my place is an apartment block of 4 apartments.

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Message 6 of 11

Re: Can I get FFTP or Not?

image.png

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Message 7 of 11

Re: Can I get FFTP or Not?

Try calling the BT fibre team 0800 587 4787 to see if they can explain and help with ordering it.

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Message 8 of 11

Re: Can I get FFTP or Not?

I'll give that a go tomorrow, thank you
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Message 9 of 11

Re: Can I get FFTP or Not?

Hi @PortuGeezer and welcome back.

It's been a long time but great to see you again. I'd be interested to know how this is going. Did the FTTP team help with this?

Cheers

David

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Message 10 of 11

Re: Can I get FFTP or Not?

Well, yes & no.

I was contacted by the BT Twitter team who started digging around for me...

At some point when the apartment was built 12 years ago, 2 different addresses were made for our apartments. One address is not quite correct (the one I'm on), and the correct one is where the FFTP is available.

So I have been advised by the Twitter Team to create a new account with my correct address and order the Full Fibre Broadband, then when it comes closer to being finalised, BT will sort out my original account.

We will see where this rabbit hole takes us. To be continued...

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