I signed up for Full Fibre on 9 October, was given connection date of 4 November. Actual connection date was 15 Februray. All through this period I had numerous missed avisits, contradictory information etc to the point that I took BT to the Ombudsman. I losts as the Ombudsman said that BT kept me informed all along. I never denyed that I just wanted a service and BT keep blaming Openreach. When eventually I do get connected on15 February I think everything is fine but unchtime on 4 March internet and phones go down. I report this on 5 March and then have a series of messages saying I need an engineer visit, the engineer visist is cancelled, I need an engineer visit, the engineer is cancelled. They claimed the issue had been fixed, the fault tracker on MyBT said I had informed them that the fault had been fixed, this is untrue. On 8 March I get the farcical situation of the following: 11:33 email from BT "wenned to send an engineer to fix your service, please book an appointment" 11:34 email from BT Our tests show there's a fault on the network so we've cancelled your engineer appointment. We'll have the problem fixed by 10 March" 11:36 Get a text from BT I need to do homechecks to let BT know if the service is working or not and if I need to book an engineer" 11:38 Email from BT Your email will now visist on 10/3". My fault tracker shows engineer visist cancelled. Social media team confirm an engineer will visist 10/3 but will be external visit. Today while I am at work engineer rings to say he is outside my house and wants to do check internally. I tell him I am at work, he says "probably makes no difference anyway as the whole estate is not connected".
I want out of this contract, they are not providing me with a service, I hve no phone or broadband, its not as if I can go anywhere else as cable and alternative companies do not operate where I live. Surely they are in breach of contract under the Consumer Rights Act 2015.
