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Message 1 of 8

Cant get Fibre, but every other house can.

Hi,

 

The street I live on offers full fibre to every house but my address.  I currently live on the ground floor of a maisonette and I am limited to broadband essential. Is it possible to have BT install the full fibre?

It seems like maisonettes are excluded currently and I could understand if I was top floor but with ground access I don't understand why I couldn't get the better speeds.

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Message 2 of 8

Re: Cant get Fibre, but every other house can.

If BT customer then enter phone  number and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL



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Message 3 of 8

Re: Cant get Fibre, but every other house can.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) 

VDSL Range B (Impacted) 

5840127.735AvailableAvailable
56.63511.77.232.4AvailableAvailable
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
33050--Available--
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate
Up to 3--1.5 to 5.5Available
Up to 2--1.5 to 4.5Available
1----Available
1----Available
Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
Y
N
Y

 

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Message 4 of 8

Re: Cant get Fibre, but every other house can.

As you can see the dslchecker does not show FTTP is available to you. Are you sure it is openreach that are providing the fibre and not an altnet. 

Try a neighbour's phone/address and post results from checker



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Message 5 of 8

Re: Cant get Fibre, but every other house can.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) Crytalos_0-1689711760641.gif
VDSL Range B (Impacted) Crytalos_1-1689711760731.gif
G.fast Range A (Clean) Crytalos_2-1689711760733.gif
G.fast Range B (Impacted) Crytalos_3-1689711760734.gif
72.750.118.71244UnavailableAvailable
71.147.218.210.939.5UnavailableAvailable
----------Unavailable--
----------Unavailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP
Up to 1000Up to 220--Available1 Stage
Other Offerings Availability DateVDSL Multicast
Available
Exchange Product Restrictions   StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
 Y
 N
 Y
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Message 6 of 8

Re: Cant get Fibre, but every other house can.

Try contacting openreach.  https://www.openreach.com/broadband-network/fibre-availability



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Message 7 of 8

Re: Cant get Fibre, but every other house can.

Although Openreach survey an area for FTTP , including all property types , they can omit ‘difficult’ addresses at the build stage , intending to include those later.

If you live in a maisonette, it’s possible that it’s considered a MDU ( multiple dwelling unit ) and they are not normally picked up at the build stage , or if there are issues like obtaining wayleaves /permissions from the building owner , freeholder, building management etc again reason enough to simply leave those addresses out of the build .

Generally speaking the existing method of providing the copper pair service is the method used to provide FTTP , so if it’s a telegraph pole , the FTTP will be overhead, if an underground ducted fee , that will be used for the FTTP service, issues can occur if the feed is a DIG ( direct in ground ) cable , or if the existing copper pair distribution is from an ‘internal’ distribution point (this is common with MDU )  , or external wall blocks often terraced business property like shops  .

If all the ‘regular’ property ( detached , semi detached, terraced but served from poles or duct ) have availability but  maisonettes like yours don’t , it’s probably a deliberate omission, not a mistake.

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Message 8 of 8

Re: Cant get Fibre, but every other house can.

You can use this Openreach form to ask why you can't get FTTP:

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

My neighbour in a flat was initally not able to get FTTP but used the form and OR said there was a capacity issue due to not enough ports being provided in the CBT - after a few months they increased the capacity and my neighbour could then order FTTP.

____________________________________________
BT FTTP 500/75 + pfSense + 4 x UniFi Wifi 6 Pro
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