Hi all ,
my parents have virgin fibre and would like to change to bt fibre, would they need new fibre cable installed from road to the house ? . Could the original virgin fibre cable be used to connect to bt? .
I have checked and BT fibre is available at their address , would it be a seamless connection for the phone tv broadband to be swapped over ?
Any advice much appreciated
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BT fibre is completely separate to Virgin fibre. There is no 'switchover', a new BT service would be provided and the Virgin service ceased.
It'd need to be a complete new installation as Openreach fibre and Virgin Media are completely different networks and technologies and are not interchangeable
Virgin use their own infrastructure. BT uses Openreach's so if Openreach have either full fibre or Fibre to the Cabinet in your area it will be a different cable used to what Virgin Media gave you.
It's entirely up to you, both systems can work in parallel if you don't want any disruption.
As the systems are seperate why don't you put the cancelleation notice into VM to end the day after the BT install.
Don't forget you have to cancel VM as it is not done automatically when changing to another provider.