<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
just tried going to help at top of page then contact us then selected billing then message us and another box opened so I could type my message - I am using chrome on pc
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