We are having renovations done and concerned about snapping or breaking the fibre cable. We live in centre of Bristol. Is there a cost for an engineer to come out? And if so what is the rough cost of it? If there is a breakage, how much do they need to replace? Can you diagnose if it's a break in the internal cable or exterior cable to the house?
Thank in advance for any help.
It would be Openreach that do any repairs, and the cost would depend on how much damage was done, but a minimum of £130 would be a good starting point.
You can ask them to relocate their equipment, but this would be more expensive.
You may have to pay for a survey, but that cost is normally deducted from the final charge. You will have more choice about where you want things relocated to.