If you lost your existing BT copper pair service during a change to FTTP that’s pretty unusual as well as unfortunate because there is no reason to remove the copper service, FTTP is normally installed along side it , what’s more difficult to understand is , if it’s the case that there isn’t any FTTP in your area anyway , why would Openreach , or a contractor working for them waste their own time ‘ripping out’ the copper pair service, presumably the lack of FTTP would be realised by them long before they interfered with the copper pair , even if an order were accepted in error by BT , this all all seems very odd.
Unfortunately, unless you have a business line ( in which case you would be better off posting on the BT business forum , not this residential user forum ) then not being able to conduct your business isn’t any extra incentive to get your copper line back on, it’s a residential service with residential level of service.
If the FTTP order wasn’t completed ( and how could it be if there is no FTTP at your address ) , your copper pair service (account) should still be exist in BT records , and assuming the FTTP order is now cancelled ( it should be if there isn’t even any FTTP to start with ) you should be able to report your copper line service as faulty and get Openreach to attend on that basis.
A BT rep may offer to look at this for you
