DI issue

[montgomery141172]

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I’ve been trying unsuccessfully to upgrade my broadband from 150 to 500 meg.BT tell me there is an issue and to ring the next day. I ring and then they tell me I have a DI issue and it’ll maybe take 5 days to resolve ….

do they have a Data Integrity dedicated team ? I think I’m just being given the run around by poorly trained call centre staff 😡

[ixdes]

Think they do, yes. When I tried to upgrade from FTTC to FTTP, my order kept getting cancelled - turns out a business had somehow become linked to my home account which was a bit of a worry.

Finally got the upgrade but the support desk had to manually raise the order for me. On the plus side got a good deal for all the hassle we had. 🙂

No idea if the DI issue got sorted - guess I will find out if we try to upgrade from the base 150 to 500 or 900.

[MichaelBrown864]

DI (Data Integrity) issues are usually handled by a specialist team at BT, but updates can be slow. It’s normal for call centre staff to give estimates like 5 days. If it drags on, ask for a reference number and request a status update from the DI team directly to avoid repeated calls.

[imjolly]

@montgomery141172 

is your existing 150 package GFAST and not FTTP which may be the problem