DLM reset required

[cmoss296]

Here's the log from the hub 6 modem the BT director office sent us, it's still exactly (and fixed at) 20.00 Mbps no matter what ..

[pippincp]

You appear to be a business customer, if so no-one on this retail forum can help you.

You should seek help on the BTBusiness Forum.

[gg30340]

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@pippincp wrote:

You appear to be a business customer, if so no-one on this retail forum can help you.

You should seek help on the BTBusiness Forum.

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See message 9.

[pippincp]

Thanks @gg30340  I stand corrected but why anyone would buy an ISP supplied router is beyond me. Any third party one would be far superior.

[gg30340]

Fully agree!

[cmoss296]

oh right, interesting ! 🙂
The business modem was VERY cheap, so we thought we'd try it is all.

[cmoss296]

It looks like we're not going to get much help from BT on here 😞  .. so will get the required DLM reset done via a direct call. Will give them a few days here first, see what happens.

[licquorice]

You won't get a DLM reset with a call without an engineer visit and a positive fault cleared.

DLM has banded your line which can take several weeks to release. Changing hubs and causing disconnections is not going to help, just make it worse.

[cmoss296 · Accepted solution]

A call was made today and they are coming straight out tomorrow to sort it (remove the cap).