I have a regularly recurring problem that, despite many attempts, hasn't been fixed by BT, and for which I'm somewhat at my wit's end. We regularly get 'DSL link down' errors, almost always occurring between about 10:30am and 1pm on weekdays - we have had occasional drops at other times, but it is regularly enough at these times to be a known pattern.
Internet is fibre to the cabinet, and we have recently (by the latest engineer visit) had the master socket and associated cables replaced, but this has not fixed the problem.
Unfortunately, you clearly have an intermittent fault that is difficult to diagnose and can only be fixed by a diligent engineer finally tracking down the cause.
Thanks: what's the best way to raise this with BT? So far the engineers sent out have all tried, but as it occurs sporadically it's difficult to pin down, and it is all separate attempts!
What do you mean by router stats? Do you mean the technical log, or something else?
Quiet line tests at the points the network is down haven't given anything conclusive
How many engineer visits have you had?
If it's a few and the issue has still not been fixed then speak to the retentions team about a cancellation/reduction of package.
Their number is 0800 783 1401
It is already clear you have an intermittent fault, router stats will not assist in diagnosis. As already said, it will take diligence (and luck) by an engineer to locate the fault.