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Message 1 of 8

DSL Link Down error

I have a regularly recurring problem that, despite many attempts, hasn't been fixed by BT, and for which I'm somewhat at my wit's end. We regularly get 'DSL link down' errors, almost always occurring between about 10:30am and 1pm on weekdays - we have had occasional drops at other times, but it is regularly enough at these times to be a known pattern.

Internet is fibre to the cabinet, and we have recently (by the latest engineer visit) had the master socket and associated cables replaced, but this has not fixed the problem.

Any ideas?

 

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Message 2 of 8

Re: DSL Link Down error

Unfortunately, you clearly have an intermittent fault that is difficult to diagnose and can only be fixed by a diligent engineer finally tracking down the cause.

 

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Message 3 of 8

Re: DSL Link Down error

Can you check in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home.

 

Then post the router stats please as it may be noise on the line. 

 

Could you also dial 17070 from your landline phone (corded is best) then option 2 for a quiet line test. 

 

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Message 4 of 8

Re: DSL Link Down error

Thanks: what's the best way to raise this with BT? So far the engineers sent out have all tried, but as it occurs sporadically it's difficult to pin down, and it is all separate attempts!

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Message 5 of 8

Re: DSL Link Down error

What do you mean by router stats? Do you mean the technical log, or something else?

 

Quiet line tests at the points the network is down haven't given anything conclusive

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Message 6 of 8

Re: DSL Link Down error

How many engineer visits have you had?

 

If it's a few and the issue has still not been fixed then speak to the retentions team about a cancellation/reduction of package. 

 

Their number is 0800 783 1401

 

 

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Message 7 of 8

Re: DSL Link Down error

Technical log please
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Message 8 of 8

Re: DSL Link Down error

It is already clear you have an intermittent fault, router stats will not assist in diagnosis. As already said, it will take diligence (and luck) by an engineer to locate the fault.

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