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Message 1 of 6

Damaged Fibre Optic Cable

Hi contractors have accidentally damaged the fibre optic cable connecting our broadband. How do I book an engineer? BT diagnosis tool just says they have detected an incident in my area and given estimated fix date/time but I’m not sure anything is actually being done/scheduled for a visit?

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Message 2 of 6

Re: Damaged Fibre Optic Cable

Just report a fault to customer services
0330 1234 150

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Message 3 of 6

Re: Damaged Fibre Optic Cable

Doesn’t give you option to talk to anyone straight to bot 

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Message 4 of 6

Re: Damaged Fibre Optic Cable

Don't know whether it works with BT's bot, but often, if you repeatedly type gobbledegook, you eventually get put through to a human
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Message 5 of 6

Re: Damaged Fibre Optic Cable

It used to be if you ignored the options they would just put you through to someone after repeating them a couple of times.

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Message 6 of 6

Re: Damaged Fibre Optic Cable

@mrlarner Option 1 then option 4 will get you through to a guide in the faults department.

Neil

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