Do you have to pay to get Fibre (I think to the box)?

[Hevski77]

Hi, I live in the Scottish Highlands, Sutherland to be precise. I have an abysmal WIFI speed, it has recently got worse, and I don’t know why..

They recently, supposedly said Fibre was supposed to be available where I live (on a lane, on the side of a mountain), but I’ve not looked to see, properly, I’m on the Home Essentials package because I have Disabilities. What I wanted to know, is do I have to pay to get connected, because if I have to do I don’t think I could afford to. I live hand to mouth most weeks. But my copper wire wifi speed is much worse now. It was at 2Mbps. Now it’s barely making 1.5Mbps. 

I’d fed up of having to put complaints in or registering faults.. 

[gg30340]

If you are a BT Broadband customer you do not pay to get upgraded to a BT Fibre package when it is available.

[gg30340]

If you use this link to check it will show if Fibre is avaiable to you.

If the phone number checker doesn't work use the address checker which you will find by clicking on the small blue box with the three lines.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Hevski77]

Is there a way to check? (I think I had flyers put through and an email sent to me, when it was available) but is there a way to check online? It would have to be via pole and line though, because the phone line doesn’t go underground here, it’s off telephone poles. Would that change things?

[gg30340]

See my last post.

[WSH]

Just to be clear, I take it you mean your broadband speed?

Wi-Fi and broadband are not the same thing and you refer at the start of this thread to "Wi-Fi speed".  Wi-Fi is the wireless system inside the house and can be poor even if the broadband internet connection to the router is good.

[gg30340]

He did say "copper wire wifi speeds" and described where he lives so any Fibre connection will be an improvement.

[WSH]

@gg30340  Yes, you’re probably right but I post on several forums and on the Sky forum in particular, they refer to Wi-Fi when they really mean the broadband connection.

Unfortunately, it is a growing trend and seems to be something Sky are encouraging.

[gg30340]

That will be because a lot of devices now can only connect by wireless so that is "how it works". They probably have no idea or don't care how broadband gets to their house.

[Hevski77]

Wifi and Broadband, it doesn't really matter in this case that much. 😜 I'm meant to get 3 Mbps. I doubt I'd get that even if I "wired" in. And I mostly use my iPad, so can't connect by a wire anyway... (Laptop needs fixed and its old now, in fact everything is old).